At the core of any analysis lies the pursuit of ideals and truth. The objective is to unearth these two fundamental components. However, how frequently do we, in our everyday lives, turn to analysis? Is analytics a hindrance in modern realities? Are we prepared to confront the truth, and do we genuinely require it? These are the questions that come to my mind when contemplating the quest for the ideal and the truth behind business processes.

In this article, I will delve into the impact of analytics on contemporary business practices in Kazakhstan, taking into consideration the local mentality and the extent of this influence.

Allow me to introduce myself: I am Sandugash Teleuova, a software engineer with honors, boasting eight years of professional experience in my field. Additionally, I bring forth 18 years of business acumen, founded on the analysis of enterprise business processes within the Kazakhstani context.

My initial mission was to aid entrepreneurs in comprehending the intricacies of trade and management accounting, translating these complexities into the language of mathematics and analysis. Subsequently, the objective was to witness how the analysis of business processes, coupled with strategic adjustments, facilitated growth and assisted in overcoming accounting challenges. It is imperative to note that successful production is unattainable without accurately formulated business processes subject to continuous analysis based on key criteria across varying timeframes.

Why are analysis and automation indispensable? Business process analysis and the incorporation of enterprise automation systems are pivotal tools required for effective management in today’s dynamic business milieu. The process of business analysis allows for a meticulous examination of operations, pinpointing bottlenecks and streamlining interactions among diverse departments to ensure the seamless functioning of the enterprise.

Bottlenecks in a business process represent vulnerable areas where slowdowns or inefficiencies manifest, subsequently impacting overall productivity. These may encompass protracted task durations, suboptimal procedures, insufficient resources, or other factors impeding the natural flow of work. The identification of bottlenecks is crucial to focus efforts on enhancement, thereby increasing the efficiency of the entire business process.

The evaluation of process continuity involves scrutinizing operations, their sequential execution, resource support, and compliance with implementation requirements. Business process analysis aims to identify and eliminate bottlenecks, thereby enhancing overall efficiency and fortifying the enterprise’s competitive edge.

The integration of business automation systems equips companies with potent tools to streamline routine tasks, adeptly manage data, and enhance operational efficiency. Leveraging modern technologies, such as software solutions, artificial intelligence, along with automated accounting and management systems, serves to reduce time expenditures, mitigate the likelihood of errors, and ensures precision in task completion.

Through the implementation of business process analysis and automation, companies acquire the capability to swiftly adapt to changes in the business environment, promptly implement new strategies, and curtail costs. These methodologies not only enhance operational efficiency but also lay the groundwork for innovation, elevate customer experience, and foster sustainable business growth in the long term.

Over the span of 18 years, my team of specialists and I have formulated our own methodology for analysing business processes. This method facilitates the rapid identification of errors or illogical sequential actions that impede a businessman’s growth or hinder profit and efficiency, sparking doubts.

It is imperative to acknowledge the human factor in business processes. The presence of an HR manager, qualified specialists, a positive management team attitude, and the founder’s belief in the collective success of the business exert a profound influence.

A notable success story involves a client who transitioned from an “ordinary grocery store near the house” to a dollar millionaire, establishing a chain of children’s clothing stores in the western part of Kazakhstan.

Another triumph is our own journey. Business process analytics enabled us to build a successful international business, earning the trust of companies such as Mettler Toledo (Switzerland), SECU (Korea), Zebra Technologies (USA), Rongta (China), Leabon (China), XPrinter (China), and many others.

Presently, the foundation of our analysis rests on the modern SCRUM methodology, which allows the examination of any process within a defined timeframe with a recurring frequency when incorporating additional variables.

The primary tenet of SCRUM is an iterative and incremental approach to project development and management. Iterativeness, in SCRUM, entails that each sprint constitutes a repeatable development cycle wherein the team produces a working product over a fixed period – an approach akin to “mini-projects.” Incrementality signifies that at the conclusion of each sprint, an “increment” is achieved – a segment of the product that can be presented to the customer or integrated into business processes. Consequently, a businessman need not wait until the entire project concludes to implement new methods. This approach ensures the regular delivery of value to the customer and fosters transparency in the development process.

This methodology proved instrumental in surpassing competitors, transforming them into our partners.

The analysis of business processes, employing diverse techniques, including statistics and probability theory, has propelled our growth from a modest company offering management accounting automation services to a prominent wholesale player in the IT sector. Presently, we operate ten warehouses across different cities in Kazakhstan, providing our clients with cutting-edge solutions in the realm of commercial equipment.

Our clientele spans every corner of Kazakhstan, encompassing retail, catering, pharmaceuticals, logistics, warehousing, and gas stations. Our unique proposition lies in self-investment, collaboration with financial institutions, meticulous inventory management, international trade capabilities, transparent accounting practices, expedited logistics, a skilled workforce, adept management personnel, and active participation in prestigious international exhibitions such as NRF (New York, USA), EURO CIS (Dusseldorf, Germany), ASEAN RETAIL EXHIBITION (Bangkok, Thailand), and Abu Dhabi (United Arab Emirates) alongside VIP clients and business partners.

Through rigorous analysis and a discerning perspective, we perpetually engage in the process of reorganization – a challenging journey towards our ideal, with standards set high, allowing us to compete solely with ourselves.

The modern business landscape in Kazakhstan is evolving and witnessing a surge in youth-driven enterprises with substantial potential. However, a limited number comprehend the profound impact of business process analytics. Leveraging modern technologies and continuous analysis can yield remarkable productivity gains in the shortest possible time.

Therefore, we recommend all entrepreneurs to adopt the following main methods of business process analysis.

There are two primary categories of business process analysis: qualitative and quantitative.

Qualitative analysis involves evaluating process continuity, examining activities and their sequencing, assessing resource support, and ensuring compliance with process implementation requirements. SWOT analysis is complemented by an appraisal of business process strengths and the identification of potential bottlenecks.

Quantitative analysis, conversely, relies on measuring various performance indicators. Process flow analysis estimates overall duration, downtime, and time for individual activities without resorting to tools such as simulation.

Simulation modeling is a method that intricately describes the functioning of a system, encompassing all its components, structure, and the sequence of actions over time. This tool serves as the foundation for obtaining information, enabling us to draw conclusions about the optimal conditions under which a business process can be executed most efficiently. Quantitative indicators, such as time (process duration), technological aspects (number of software components involved, process participants), cost (implementation cost of the process and the final product/service), and qualitative metrics (number of defects, returns of finished products), provide valuable insights. Analyzing these indicators aids in assessing the effectiveness of a business process and identifying areas for improvement.

Frequently, entrepreneurs opt to sidestep the study of analytics and instead employ third-party software services or hire analysts who gather static data and present it to the manager. This approach, however, is not only uninformative but may also contain irrelevant information, failing to address current issues.

It is crucial to first identify the key indicators by which the entire business, various processes collectively and individually, will be assessed in the present moment. Applying this analysis in the current timeframe should yield tangible results, such as increased financial profit, reduced costs, and minimized frivolous expenses.

Constant analysis of business processes in modern business not only simplifies decision-making but also enables the deliberate avoidance of stressful situations, a vital aspect in business management.

Our analytical approach and resilience have allowed us to dominate the entire market in Kazakhstan and extend our collaboration into neighbouring countries, specifically Uzbekistan and Kyrgyzstan.

In the imminent future, we envision the launch of our own production of technologies in the self-checkout domain with the potential for export to neighbouring countries. This technology encompasses automated cash registers, barcode scanners, payment systems, and specialized programs for managing the self-service process.

Self-checkout technologies enhance the speed and convenience of the shopping process, empowering customers to independently scan products, manage their selections, and complete the payment process. This not only improves in-store service efficiency but also provides consumers with a more flexible system to oversee their shopping experience.

Drawing from our experience, we confidently affirm that the business industry in Kazakhstan remains stable and attractive for both investors and entrepreneurs seeking to expand their international cooperation.

We extend an open invitation to ideas and cooperation, wishing all our business partners prosperity and success!